FAQ

“Less Than Perfect” refers to planners with imperfections that do not impact their overall usability. These planners may exhibit Significant dents and scratches, misaligned grid lines, uneven foiling, crooked pages, or irregular margins. While these imperfections are visible, they do not affect the planner’s functionality or overall quality.

While it’s not mandatory to create an account, you can certainly shop without one. However, registering with us provides advantages like order tracking, saved address and card details for quicker future purchases, and address book management.

Typically, shop orders are processed and shipped within 5 – 7 business days, excluding weekends and holidays. During peak periods, processing may extend up to 10 business days. Note that this processing time doesn’t encompass shipping and delivery durations.

We’re dedicated to ensuring your shopping experience is smooth and secure. We’re excited to share that we accept major credit cards, giving you the freedom to choose your preferred payment option. Plus, for those who prefer digital payments, PayPal is also available as a convenient choice..

Should you opt to cancel your order, you are granted a 24-hour timeframe, starting from the moment of order placement, during which you can make a formal request for a refund.  However, please note that credit card and PayPal processing fees incurred during the initial transaction will be deducted from the refunded amount.

It’s important to note that once you receive a notification regarding the shipping of your order, the option for cancellation unfortunately becomes unavailable.  Additionally, it’s worth noting that Pre-Orders are not eligible for cancellation. This policy ensures that you’re informed about the specific time limits and conditions associated with order cancellations and refunds.

Clear vinyl covers can be ordered with pre-orders and will be shipped together once the planner is ready for shipment.

In 2024, United States Postal Service (USPS) has increased shipping costs by 10% to 15%. To help offset these costs for our customers, we are offering flat rate discounted shipping rates for pre-orders. The first product purchased will have a flat rate amount, and each additional products will be half of the first amount.

Here are the rates by region:

• • Asia: $20.00 for the first item + $10.00 for each additional item
  • Canada, Mexico: $12.50 for the first item + $6.25 for each additional item
  • Caribbean: $17.50 for the first item + $8.75 for each additional item
  • Europe: $17.50 for the first item + $8.75 for each additional item
  • Oceania: $20.00 for the first item + $10.00 for each additional item
  • United States: $5.00 for the first item + $2.50 for each additional item

Here are a couple of examples for orders shipped within the USA:

• If you purchase three products, shipping will be $10.00 ($5.00 for the first item + $2.50 each for the two additional items).
• If you purchase two products, shipping will be $7.50 ($5.00 for the first item + $2.50 for the additional item).

 

Please be aware that all pre-orders with discounted shipping within the USA will be sent via USPS Ground Advantage. International orders will be shipped using either USPS First Class Mail International or UPS Worldwide Expedited ® (2-5 days).

If you wish to purchase the 2024 Planner, we suggest ordering it separately from the 2025 pre-orders. If you include the 2024 Planner in the same order as your 2025 pre-order items, the discounted shipping won’t apply.

 

Customers who are ordering internationally (Non-US) should be aware that they will be held responsible for any taxes, customs duties, fees, VAT or other charges that may apply upon the arrival of the package in their destination country. It’s important to note that these charges can differ significantly from one country to another, making it difficult for us to anticipate or provide an accurate estimate.

Please note that while you can secure your planner now, products ordered during the extended pre-order period will be shipped only after the original pre-orders are fulfilled in November..

We gladly accept returns as long as you inform us within 15 days of receiving your order and return the items within 30 days. To initiate a return, please send us an email. For the return to be eligible, the items should be unused and in their original packaging. Please note that the cost of shipping the return will be the responsibility of the customer, and a 10% restocking fee based on the purchase price will also be subtracted from the refunded amount

Please note that sale items are considered final sale and are not eligible for returns or exchanges. We encourage you to carefully review your purchase before completing the transaction.

The most efficient approach is to initiate a return for the current item and then make a separate purchase for the item you desire. This method ensures a swift resolution by streamlining the process and expediting the purchase of the desired product.

Feel free to reach out to us via email, providing your order number. We will then guide you through the appropriate steps to address the issue. However, please bear in mind that instances of regular wear and tear, misuse, or accidents will not be classified as product faults. These factors fall outside the scope of what can be considered as defects in the item.

Customers who are ordering internationally (Non-US) should be aware that they will be held responsible for any taxes, customs duties, fees, VAT or other charges that may apply upon the arrival of the package in their destination country. It’s important to note that these charges can differ significantly from one country to another, making it difficult for us to anticipate or provide an accurate estimate. Additionally, any potential delays caused by customs procedures are beyond our jurisdiction and influence.

Shipping expenses are contingent upon the destination, shipping method chosen, and the weight of the selected product. These costs will be computed automatically as part of the checkout process.

Deliveries using USPS First Class Mail International usually have an estimated arrival time of 7–21 days. Please note that the USPS doesn’t provide guaranteed delivery dates or specific times. The delivery process may involve a combination of ground and air transportation to reach its destination.

Rest assured, your package is on its way, but delivery times can vary due to factors such as customs processing and local postal services in the destination country. We appreciate your patience as your order makes its journey to you.

If the tracking information indicates that your order is being returned to us, please reach out to us via email and provide your order number for further assistance. It’s important to note that reshipping the order might involve extra expenses, particularly if the need for reshipping arises from address errors made during the checkout process.

Kindly anticipate a waiting period of up to 30 days for international shipping. It’s important to acknowledge that delays and occasional gaps in tracking information can indeed take place during this process. It’s essential to note that the absence of recent updates in the tracking status doesn’t necessarily indicate that the item is lost. In the event that there is a prolonged delay beyond the initial 30 days, we kindly request you to send us an email for further assistance.

In situations where an order is presumed to be lost, our protocol involves initiating an investigation after receiving confirmation from USPS regarding the status of the lost package. Your patience and cooperation are greatly appreciated as we work to ensure the successful delivery of your order.