Effective Date: August 1, 2023

At Nisha Fernando Designs (“we,” “us,” “our”), we respect your privacy. This Privacy Policy explains what we collect, how we use it, and the choices you have—especially as it relates to planner purchases, accessories, returns/defect claims, and our launch communications.

1) Personal Information We Collect

We collect information you provide directly and information collected automatically when you use our site.

Information you provide

  • Contact details: name, email, phone, billing & shipping addresses.

  • Order & payment details: products purchased, order totals, chosen shipping method, and payment method (payments are processed by third-party processors—we do not store full card numbers).

  • Account details (optional): username, password, order history, saved addresses.

  • Customer support: messages you send us (e.g., order questions, return/defect claims). For defect or damage claims we may request photos/videos of packaging and products.

  • Marketing preferences: your opt-in choices for email/SMS; your participation in giveaways, surveys, or promotions; reviews you submit; photos you share and permit us to repost (“UGC”).

Information collected automatically

  • Device & usage: IP address, browser, operating system, referring pages, time spent, pages/products viewed, and actions (add-to-cart, checkout steps).

  • Cookies & similar tech: used for core functionality (cart, checkout, login), analytics, and (if enabled) personalized ads.

2) How We Use Your Information

We use personal information to:

  • Fulfill orders & provide services: process payments, ship orders, send order confirmations, updates, and support messages.

  • Customer support: verify identity, evaluate defect/return claims, and troubleshoot issues.

  • Improve our store: analyze site performance, product interest, and checkout flow to enhance your experience.

  • Marketing (with your consent where required): send launch announcements, new releases, back-in-stock notices, and promotions; tailor on-site content.

  • Security & fraud prevention: detect, investigate, and prevent fraudulent or abusive activity.

  • Legal compliance: tax, accounting, and regulatory obligations.

3) Sharing Your Information

We share information only as needed to run our business:

  • Service providers: e.g., ecommerce platform/hosting, payment processors, shipping/label carriers and apps, email/SMS marketing tools, analytics and ad platforms, customer service tools.

  • Advertising & analytics partners (if enabled): to measure performance and (where applicable) show relevant ads.

  • Promotions/UGC: with your permission, we may feature your review or photo on our site or social media.

  • Legal & safety: to comply with law, enforce our policies, or protect rights, property, or safety.
    We do not sell your personal information.

4) Minors

Our site is not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided personal data, contact us to have it deleted.

5) Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart/session working, remember preferences, and support secure checkout.

  • Understand how visitors use the site (analytics).

  • (If enabled) show or measure personalized ads.

You can manage cookies in your browser settings. Blocking some cookies may impact site functionality (e.g., login or checkout).

6) Behavioral Advertising (If Enabled)

If we use personalized ads, our advertising partners may use cookies or identifiers to understand your interests across sites. You can opt out through your browser’s ad settings and, where available, industry tools (e.g., DAA/NAI). You can also contact us to adjust your marketing preferences.

7) Email & SMS Marketing

  • We send transactional emails about your order and account.

  • For marketing (launch news, new planners/accessories, sales), we rely on consent where required. You can unsubscribe anytime via the link in our emails or by contacting us.

  • If we offer SMS alerts, you’ll receive them only if you opt in; message/data rates may apply. Reply STOP to opt out.

8) Your Privacy Rights

EEA/UK/Switzerland (GDPR)

  • You may request access, correction, deletion, restriction, portability, or object to certain processing.

  • Where consent is the basis, you can withdraw consent at any time.

California (CCPA/CPRA)

  • You may request to know the categories/specific pieces of personal information we collected, the sources, purposes, and categories of third parties with whom we share it.

  • You may request deletion of personal information (subject to legal/operational exceptions).

  • You may request correction of inaccurate information.

  • We do not “sell” personal information.

To exercise rights, email [email protected]. We may need to verify your identity to process requests.

9) Data Retention

We retain information for as long as necessary to provide services (e.g., fulfill your orders, support returns/defect claims), comply with legal obligations, resolve disputes, and enforce agreements. Order records may be kept to satisfy tax and accounting requirements.

10) Security

We use reasonable administrative, technical, and physical safeguards to help protect your information. No method of transmission or storage is 100% secure; please keep your account credentials confidential.

11) International Transfers

If you access our site from outside the U.S., your information may be processed in the United States or other countries with different data protection laws. Where required, we rely on appropriate safeguards for such transfers.

12) Do Not Track

Our site currently does not respond to browser DNT signals.

13) Changes to This Privacy Policy

We may update this Policy from time to time. Changes are effective when posted on this page. Please review periodically for updates.

14) Contact Us

Questions about this Policy or your data rights?