Return Policy
We offer a 15-day return window from the date of purchase. If you are not completely satisfied with your purchase, you may return eligible items within this timeframe. To initiate a return, the product must be unused and in its original condition and packaging.
Once the return is authorized, we’ll supply the essential shipping guidelines and steps for the return procedure. Safely packaging and safeguarding the items during return shipping are the customer’s responsibility. Return shipping expenses fall on the customer’s shoulders, except in instances of a defective item or if an error occurred in the initial order by Nisha Fernando Designs.
When processing a return, opting for a traceable shipping method or acquiring shipping insurance is advisable. We cannot assure the receipt of your returned item.
Refund Policy
Upon receiving the returned item, we’ll promptly examine it and notify the customer regarding the refund’s status, whether approved or declined. Upon approval, the refund will be initiated and automatically credited back using the initial payment method. It may take 5-7 days or more, depending on your financial institution, for the credited amount to reflect. It’s important to note that the initial shipping expenses won’t be reimbursed, and a 10% restocking fee based on the purchase price will be subtracted from the refunded amount.
Refund Policy for Cancelled Orders
If you decide to cancel an order after placing it and it has not yet been processed or shipped, a refund will be issued. However, please note that credit card and PayPal processing fees incurred during the initial transaction will be deducted from the refunded amount.
Why Processing Fees Are Deducted:
Credit card companies and PayPal charge processing fees for each transaction processed. Unfortunately, these institutions do not refund these fees when an order is cancelled. Therefore, if you choose to cancel an order after purchase, the processing fees charged during the initial transaction will be deducted from the refunded amount.
The refund amount will be the original purchase price minus the processing fees.
For instance, the total amount paid for your order was $64.47. However, there was a processing fee of $2.74 charged by the credit card company or PayPal. As a result, the refundable amount will be $61.73 ($64.47 – $2.74).
We strive to process refunds promptly and efficiently for legitimate cancellations or returns within our stated return period as outlined in our Return Policy.
Sale Items
Please note that sale items including Less Than Perfect (LTP) products are considered final sale and are not eligible for returns or exchanges. We encourage you to carefully review your purchase before completing the transaction.
Pre-Orders
Pre-ordered items are non-refundable, non-exchangeable and not eligible for return. Once an order is placed for a pre-order item, it cannot be canceled or returned for a refund or store credit.
Damaged or Lost Items
In the unfortunate event that your order arrives damaged or is lost during transit, we will initiate an investigation with the shipping carrier by filing a claim. Refunds or exchanges for damaged or lost items will be processed after the investigation is completed. To begin the return process, send photos of the packaging, packing slip, and items to info@nishafernandodesigns.com within 15 days of receiving the delivery. Please be aware that we’re not responsible for damages incurred during shipping. In case the damaged items need to be sent back, we’ll furnish a prepaid shipping label
Defective Items
If you receive a defective item, we will gladly replace it for you. To initiate the replacement process, please mail back the defective item using the pre-paid shipping label provided by us.
Late or Missing Refunds
If you are expecting a refund and it has not been credited to your account, we recommend checking with your financial institution or credit card company first. If you still need assistance, feel free to contact us via email at info@nishafernandodesigns.com.