1) Return Window & Eligibility

  • We accept returns within 15 days of the purchase date.
  • Items must be unused, in original condition, and in original packaging (all inserts/accessories included).
  • “Unused” means no writing, swatching, highlighting, stamping, stickers, tabs, or other modifications on any page— including blank or notes pages. (Example: pen-ink swatches on a back notes page count as “used” and are not eligible.)

Not eligible: Any item that shows signs of use (e.g., pen tests/swatching, applied stickers/tabs, writing, bent corners from use), or is missing original packaging/inserts.

 

2) Final-Sale / Non-Returnable Items

  • Sale items, including Less Than Perfect (LTP), are final sale.
  • Items purchased as part of any promotion are final sale.
  • Pre-orders are non-refundable, non-exchangeable, and not eligible for return once placed.

Please review your order carefully before checkout.

 

3) How to Start a Return

  • Email [email protected] within the return window to request authorization.
  • Once approved, we’ll send return instructions.
  • Customers are responsible for secure packaging and return shipping costs (except for defective items or our fulfillment error).
  • Use a trackable shipping method; we can’t guarantee receipt of untracked returns.

 

4) Refunds

  • After the return arrives, we’ll inspect it and email the approval/denial status.
  • Approved refunds are issued to the original payment method. Banks may take 5–7 business days (or longer) to post the credit.
  • Original shipping charges are not refundable.
  • A 10% return processing & handling fee (based on the item purchase price) is deducted from all approved returns.

 

5) Cancelled Orders (Before Shipping)

If you cancel before the order is processed/shipped, we’ll issue a refund minus non-refundable payment processing fees (e.g., credit card/PayPal fees), which are not returned to us by the processor.

Example: If your order total was $64.47 and processing fees were $2.74, your refund would be $61.73.

 

6) Unclaimed / Returned-to-Sender Packages

If a package is held by the carrier for pickup and not collected, it may be returned to us.

  • Please contact the carrier to locate or redirect the parcel and provide us with the return tracking if applicable.
  • If you decline re-shipment at your expense, we will refund in accordance with this policy and deduct any carrier or customs fees charged to us to accept the return.

 

7) Damaged or Lost in Transit

We will open a carrier investigation/claim before issuing a refund or replacement. Timing depends on the shipping method:

  • USPS Ground Advantage (Domestic): claims can be filed after 45 days from the ship date.
  • International: claims can be filed after 45 days from the mailing date.

To begin a damage claim, email photos of the outer packaging, packing slip, and item(s) to [email protected] within 5 days of delivery. We are not responsible for damage caused during transit; if a return is required, we will provide a prepaid label.

 

8) What Counts as a “Defective” Planner

A planner is considered defective only if it has serious manufacturing issues, such as:

  • Missing pages
  • Pages out of sequence
  • Incorrect binding
  • Major print errors

Condition for defect review: To qualify for a replacement or refund under this policy, the planner must be unused—no writing, swatching, highlighting, stamping, stickers, tabs, or other modifications on any page (including notes/blank pages) and all original packaging/inserts intact.

Not defects: Minor cosmetic variations that do not affect use (e.g., slight scuffs, wrinkles or creases from equipment handling or shipping compression, as well as effects from humidity or temperature changes).

If you believe your planner is defective, contact us within 7 days of delivery. If in stock, we will replace it. Returns for defects must include all original packaging and inserts. LTP planners are excluded from this policy.

 

9) Late or Missing Refunds

If you haven’t received an approved refund after our confirmation, check with your bank/credit card company. If you need further help, contact [email protected].